Show the “info conversation” sidebar
To display the “info conversation” sidebar press the “i” button in the upper right corner of the tiledesk chat window.
The first section of the bar provides all the information about the conversation in progress.
The Go to request button leads to the Dashboard Request Details page with additional information.
With this menu you can:
- Archive: closes the conversation and moves it to history
- Reassign: Assign the conversation to another agent
- Add agent: Add an agent to the conversation.
- Leave: Exit the chat.