Tags are labels that you add to chats and requests. They help you categorize and organize all customer communication in your Tiledesk account.
Create a label
Admins and the owner can create tags to be used by all agents. To create a new tag:
Log in to the Console and go to Settings > Labels
Add labels to chats and requests
Adding tags in Chats and Requests is very similar. All you need to do is click on the +add label link and choose the correct tag from the list.
In Chats and Requests, you will find the +add tag link at the right side of the page.
Remove labels from chats and tickets
To remove an unwanted tag, click on the – icon next to it.