Creating groups

Use groups to organize support teams.
You can group agents based on skills and assign groups of agents to your departments.

To create a group of agents go to the dashboard sidebar and select SETTINGS > USERS & GROUPS.

Click on the “GROUPS” tab. With the “Add Group” button you can create the new group.

Now  you can proceed to add members to the group. Click ADD MEMBERS and select the agents to include them in the group.