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Creating a department

The departments allow you to efficiently route visitor’s requests to designated groups. This ensures that your visitor’s messages are always directed to the right agents.

To create a department

  1. Go to your dashboard and select Settings > Departments.
  2. Click Add Department.
  3. Enter relevant details, as shown in the screenshot below.
  4. Click on the All agents option or select a Group to add them to the department.
  5. Click Create Department.

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