Creating a department

The departments allow you to efficiently route visitor’s requests to designated groups. This ensures that your visitor’s messages are always directed to the right agents.

To create a department

1. Go to your dashboard and select Settings > Departments.
2. Click Add Department.
3. Enter relevant details, as shown in the screenshot below.
4. Click on the All agents option or select a Group to add them to the department.
5. Click Create Department.