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Invite the ChatBot when all the agents are offline using Triggers

If you want to invite a ChatBot to the conversation with your visitor when all the agents are offline or when you are out of the Operating Hours you must configure the Triggers following these steps :

  • Add a ChatBot and activate it
  • Modify the Invite Bot trigger rule as follow:

Go to Settings > Trigger > System trigger and click on the edit button of the Invite Bot trigger

Add the condition Number of available agents equals to 0 and click Save

  • Modify the Online Welcome Greeting trigger rule deleting the “Department has bot” condition using the delete button and click Save

After that you will see something like this:

  • Make the same change (deleting the Department has bot condition) for Offline Welcome Greeting trigger and Office Closed Notice trigger
  • Test it. You must see something like this:

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